Customer Satisfaction is our top priority at Lori’s. As a small family business, we know that happy, returning customers and “word of mouth” advertising are what keep our business strong. That is why we offer a 100% satisfaction guarantee. If you are not happy with your product for any reason, return it to our store with your receipt within 30 days for a full refund. No longer have your receipt? Simply return your products within 30 days for store credit or a product exchange.
Not happy with your online order? Online orders can also be returned for a refund or exchange. All original shipping costs and return shipping will be the customer’s responsibility. If you would like a product exchange or replacement, we will be happy to ship those to you free of charge.
If we made a mistake with your order, please email or call us. We will be happy to rectify it .